SWIFT conducted a focus group with eight organizations in the service hospitality industry and concluded that the process for assessing hazards was completely disjointed, confusing, and frustrating for managers and supervisors, not to mention the employee. A formal process for assessing psychological health was non-existent.
SAHARA ™ (Safety And Health Awareness Risk Assessment) allows organizations of all sizes to cost-effectively meet and exceed the requirements outlined in the CAN/CSA-Z1003-13/BNQ 9700-803/2013 National Standard of Canada.
This Standard specifies requirements for a documented and systematic approach to develop and sustain a psychosocial healthy and safe workplace including a framework to create and continually improve a psychologically healthy and safe workplace specifically:
Anonymity is key to honest responses and eliminates evaluator bias. There may be factors which create an additional hazard, but which the employee does not want to disclose. For example, they may be a driver or server taking antidepressant medication which is known to cause blurred vision and anxiety, but they do not wish to tell their employer about their medical details.
The personal wellness self-assessment is confidential and completed in real-time from the phone eliminating paper-based methods and evaluator bias. Questions that often impact psychosocial safety and right to refuse unsafe work empower employees to take control of their own mental health and safety.
Self-assessed workplace human factors relate to how the employee is engaged and tasked at the workplace. These may include comfort, confidence, self-assessed ability, training, accident history, peer-pressure, asking for help, pressure to complete work, support etc.
Questions can be customized and are specific to the employee at the time of assessment, independent of the workplace and duties e.g., mental fitness-for-work, alertness, sleep, distraction, alcohol- or drug-impairment components, language, hunger, dehydration, travel time, stress, fatigue, jetlag, shift pattern, anxiety of personal life, despair.
The worker’s Risk Level is assessed as low, medium, or high and personalized recommendations are provided including mobile eLearning courses that directly relate to their job, selected hazards and their Personal Self-Assessment.
The SAHARA 4 Service Hospitality and Tourism course is delivered free to high schools through the SiS Foundation. The SiS Foundation is a non-profit organization that has been delivering health, safety, environment, mental health and well-being courses since 2011, with more than 150,000 course completion certificates issued to date.
SAHARA educates and empowers workers to recognize potential hazards as well as how their mental health and mindset directly correlates to increasing their risk of injury in the workplace.
Click here to see the full list of eLearning courses.